VP, Operations - New York

New York City

Do you connect the dots like it's your job? It could be.

Day One Agency— AdAge's Social Media/Influencer Agency of the Year—is hiring! We’re looking for a VP/SVP of Operations to lead our Operations team. Our team is rapidly growing, so you should be comfortable (and flourish) in a deeply dynamic environment. The Operations lead serves a vital role at Day One and is the glue that connects the dots across the people, places, and things of the agency to ensure consistent and frictionless day-to-day operations. This position reports to the President and CEO.

Our company culture is at the core of everything we do. It defines our vibe. It’s what makes every day, Day one. We offer a highly collaborative environment (even as we work from a distance in this new remote world) where smart and hyper-passionate people come together to solve creative communications challenges. It’s no secret; we work hard, but only on the things we love. From the day this agency was created, we vowed to only work on projects that fire us up and that’s still true. It’s how we make projects like Chipotle’s multi-award-winning Freeting campaign come to life.

This position is full-time onsite and only available in New York City.


The ideal candidate is a proven leader and collaborator who can discover the most efficient

ways to run the business and anticipate agency needs. This candidate should be entrepreneurial minded, detail oriented, and efficiency centric. This candidate should also have a strong work ethic, with

solid finance, office operations, writing, and oral communication skills. They should also demonstrate resourcefulness, a strong sense of teamwork, and a desire to lead a team, and implement operational design to support Day One’s business and growth. Finally, they will also live and breathe (and pass on) Day One’s approach to work– fresh thinking, new energy, every day.

This position will oversee agency operations with a focus on the back of house (office and building operations) and outside partners, as well as continuously evaluate existing partner relationships and agency resources to maximize efficiencies. This position will also collaborate closely with the President on all Accounting and Budgeting related matters, HR for onboarding and offboarding, and SVP of Technology & Information Security on all tech-related operations. Ongoing responsibilities will include overseeing existing vendor relationships, proactively seeking out new technologies, partners and alternative methods of efficiency and working out a strategy for improving as necessary.

  • Oversee Operations across all Day One offices (NY/LA/CHI/PDX), including oversight over D1A Operations team members (Operations Manager, Office Manager, Front Desk Associate)

  • Develop strategies to support Day One’s long and short-term plans for growth, maintenance, repair, and renovations

  • Manage, Plan and set yearly Operations Budgets across all offices

  • Review financial information and adjust operational budgets to promote profitability

  • Own existing partner/vendor relationships and agreements and continue to add additional relationships to our D1A community

  • Coordinate with SVP, Technology & Information Security to execute agency-wide cyber security compliance and business continuity planning, serving as a key contributor to our D1A Tech Committee

  • Ensure staff is well informed of current processes and tools, providing new hires with a valuable onboarding set-up and experience

  • Develop, document and continuously improve scalable processes to streamline and creating efficiencies

  • Ensure necessary resources (ie. office space, people, support functions) are available so the company can operate effectively and anticipate upcoming needs so that necessary actions can be taken to stay ahead

  • Collaborate with the VP of HR and HR team on planning and executing office-related events and off-sites, onboarding/off-boarding


  • 8-10 years experience in the operations field

  • Passion for people, organization and excitement to collaborate in a fast-paced dynamic team environment

  • Extensive knowledge of operational processes, systems and internal controls

  • Extremely self-motivated, organized and reliable

  • Ability to multitask, work quickly and efficiently, and meet deadlines with precise attention to detail

  • Proven experience in Marketing/PR/Advertising agency or start-up operations

  • Proven experience with technology partners, accounting and finance, industry trades and outside vendors

  • Exhibit an entrepreneurial spirit and enjoy contributing to the creation of new systems, programs and company culture

  • Problem-solving and critical thinking skills

  • Strong written and verbal communication skills and ability to present complex topics in a clear and concise manner

Compensation + Benefits

We value all of our employees and are happy to provide comprehensive benefits to help support them holistically in the best way we can. We offer all our employees:

  • Health Care (Medical, Dental, Vision)

  • “Take-As-You-Need” Paid Time Off

  • Company Paid Holidays

  • Fresh Thinking Fridays

  • Summer Fridays

  • Annual Technology Stipend

  • 401K Retirement Plan with Company Match

  • Paid Parental Leave

  • Commuter Benefits

  • Company Credit Card

  • Uber Business Account

  • New Business Referral Bonus

  • Employee Referral Bonus