Day One Agency—Campaign Magazine’s Agency of the Year and PRovoke Media’s Creative Agency of the Year—is hiring! We’re looking for a Front Desk Associate to join our rising team. The right candidate will be reliable, hard-working, and able to handle a variety of tasks simultaneously while also delivering exceptional service to visitors and Day One team members. You’ll take pride in your work, show initiative, and go the extra mile with a positive attitude. We’re looking for self-starters with customer service experience who are willing to work collaboratively and quickly with our squad. Excellent organizational skills are imperative. In return, you’ll be in a rewarding creative environment where every day is Day One.
Our company culture is at the core of everything we do. It defines our vibe. It’s what makes every day, Day one. We offer a highly collaborative environment (even as we work from a distance in this new remote world) where smart and hyper-passionate people come together to solve creative communications challenges. It’s no secret; we work hard, but only on the things we love. From the day this agency was created, we vowed to only work on projects that fire us up and that’s still true. It’s how we make projects like Chipotle’s multi-award-winning Freeting campaign come to life.
We emphasize and value all of our relationships—they’re what powers us. Our colleagues, clients, and partners are the most important part of our business. So if you want to join a fast-growing, award-winning, creative team, we’d love to hear from you.
This position is full time and is only available in New York City.
Welcoming guests by warmly greeting them when they arrive and promptly notifying the appropriate team member
Maintaining professional and courteous relationships with guests, executive team, colleagues and vendors ensuring an exception level of customer service is always provided
Assist Director of Operations with tech maintenance issue remediation, troubleshooting issues with appliances, office equipment, tech equipment, escalating appropriate building contact or vendor
Order and maintain supplies for the office and employees as needed
Point of contact for receivables and shipping ensuring all packages are logged and accounted for, labels are created for outgoing shipments, etc.
Manage all external client meetings including but not limited to ordering catering, setup, breakdown, and clean up of conference rooms
Assist in and coordinate compliance of current processes and procedures (ie. COVID-19 protocols)
Ensure staff is aware and trained on all office tools, including AV equipment partnering with our Tech Support team
Properly open and close the office daily including charging tech and cleanup of available conference rooms
Contribute to annual budgeting of office snacks, supplies, and office events
Work together with Director of Operations to streamline and standardize office procedures
Assist in planning and executing Day One Agency internal events including but not limited to office events, company outings, happy hours, and offsites
Assist with organizing all D1A swag inventory in NYC
Work with HR team to onboard new hires including but not limited to: securing IT/tech for new hire, providing Ops Manual and Culture Book, setting up desk and swag, updating calendars and relevant docs, etc
Arrange meetings, car service, and travel as needed for Leadership
Contribute to ad-hoc projects as needed
Exceptional customer service skills (retail/hospitality background preferred)
Strong organization and project management skills
Professionalism, especially in written and oral communication
Proficiency with Apple products and G-Suite
Compensation + Benefits
We value all of our employees and are happy to provide comprehensive benefits to help support them holistically in the best way we can. We offer all our employees:
Health Care (Medical, Dental, Vision)
“Take-As-You-Need” Paid Time Off and Company Paid Holidays
Annual Technology Stipend
401K Retirement Plan with Company Match
Paid Parental Leave
Company Credit Card
Uber Business Account
New Business Referral Bonus
Employee Referral Bonus